It’s as easy as – Want it | Wear it | Return It

WANT IT
• Firstly, jump onto our website and select which item your would like to hire / book
• Add and/or upload all appropriate ID requirements & payment options into our website
• You then have the option to select: Collect | Courier | Local Delivery (further instructions are then applied at the checkout for this option)

WEAR IT
Receive your item and enjoy rocking your Spritz Lane piece!

RETURN IT
On the last day of your booking period, return it!
Depending on your preferred collection method, or courier service – instructions on how to return your item will be disclosed upon purchase.
Either;
• Return it locally to Newcastle West, NSW 2302
• Elect local pick-up (fees may apply)
• Return the item to an authorized Australia Post outlet and individually deposit and sign-in the item with the enclosed return box & satchel. (Instructions will be included in every booking)
• Return to the elected Courier Company.

All transactions via Spritz Lane will require ID checks & briefings. A customer profile is automatically set-up upon purchase – which is enclosed within our Privacy Policy.
This also assists us with communication, services, feedback and exclusive offers on our products & services.

All items are a minimum 4 x day rental period – which is outlined in our Terms & Conditions. Alternate arrangements for longer, or shorter hire periods are welcome, but need to be discussed directly with Spritz Lane via our email links, or website.

We post / ship / courier to all major & metropolitan Australian Cities. Please note that we do not ship items overseas.

Not as yet, however – we will be opening a store in Newcastle West in January 2022. Stay tuned for further details!

Depending on your preferred and initial collection method, or courier service – instructions on how to return your item(s) will be disclosed upon purchase.
Either;
• Return it locally to Newcastle West, NSW 2302
• Elect local pick-up (fees may apply)
• Because of the high-value item enclosed, returns via Australia Post must be lodged at an authorized Australia Post outlet before 1300hrs on your last rental day. All items must be individually deposited and signed for at the Post Office with the return box, satchel and instructions. (Instructions will be included in every booking)
— PLEASE NOTE: WE DO NOT ALLOW FOR ITEMS TO BE DROPPED INTO POST BOXES. (Penalties may apply, and you may be completely liable for the item if it’s deposited this way. Please see our Terms and Conditions for further details.)
• Return to the elected Courier Company.

No problems – just return the item on the next business day. We will factor this into your initial booking and brief.

Details;
• Firstly – all orders are emailed a ‘status report’ – which you will initial or sign for pre-release of the item.
• Secondly – please communicate directly and congruently with Spritz Lane once the damage initially occurs. Communication is key here!
• Lastly, if the item is returned to Spritz Lane with damages that exceeds the signed status report, Spritz Lane will communicate firstly and directly with you, and further – charge the Customer the cost of repairing – or – replacing the item.

Please make sure you are fully briefed with our Terms & Conditions prior to your booking, and for further information regarding this.

In the unlikely, yet unfortunate event that the item is lost, stolen or unreturned to Spritz Lane – the Customer who is liable on the order and 100% responsible for the item in their care – will be required to pay Spritz Lane the full replacement value & RRP listed amount on our website for the item.

Please make sure you are fully briefed with our Terms & Conditions prior to your booking, and for further information regarding this.

Yes.
Cancellations must be made by contacting the team at Spritz Lane via phone, or email – however, cancellations must be confirmed and in writing from the Customer.
Cancellation fees may apply so please make sure you are aware of these values and timeframes outlined in our T&C’s

Please make sure you are fully briefed with our Terms & Conditions prior to your booking, and for further information regarding this.

Unfortunately we do not refund any monies for ‘change of mind’ purchases through Spritz Lane.
If you are unhappy with the item, it’s status, delivery – or if there is any other problem relating to the service, please contact us within 5 hours of receiving the item and we’ll do our very best to address all issues relating to the item as soon as possible.